Your customer may have one or many touch points with you during a transaction. Their experience with your service throughout the transaction largely decides whether or not they will do business with you again and refer others to you.
Your customer’s basic concerns are that the transaction be easy, clear, and secure. The optimized customer experience is all that, plus an element that gives them a sense of personal gratification. Your basic concerns are that the customer completes the purchase, doesn’t request a refund, and that it’s simple to fulfill their transaction. Your optimal experience is that they increase their invoice value, buy from you again, and share their positive recommendation.
Small business services and sales are time-intensive in customer experience; the quality time you spend with the customer is usually what results in their feelings of gratification, and your increased revenue and word of mouth. In order to preserve that face time and quality of service, all possible replicable tasks must have processes that allow the business to scale up, and the apps, platforms and IT tools that reliably automate tasks for you.
Together we will review your customer arc, optimize your touch points, CRM and data tracking, and find efficiencies wherever possible in order to maintain stellar customer service.
Point of Sale Optimizations
CRM Development
Content Development
Customer Service and Retention
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Every business and owner is unique, with their own set of circumstances. We start with by finding the fit in the services we offer through a free consultation.
Use this form, email or call for more information or to set up an appointment. Inquiries are usually answered within one business day.